We are a small family business, not a large company. We are one and a half people doing our very best of helping others have a magical trip to Orlando. We attempt to deliver within a 2 hour window when possible, each and every time. We state this on our website. The reason for delays include the previous delivery may have had flight or driving delays and is a distance from the last delivery to where you are staying. Accidents happen everywhere in Orlando and are unexpected. We apologize if issues happen, but we always strive to get your items to you and that is why we give you a window of time. If we offer another option for delivery it is for you as we know so many people travel from such a long distance and have been up for sometimes 24 hours. You do not have to take that option as we will still deliver as soon as possible.
We use google email. Sometimes gmail hides our messages and we have to really search for them. We do not control this but it currently is the service we use. We ask for 24 – 48 hours to respond to each and every email or Facebook message. We state this time frame on our website. Most of the time we answer in a very short period of time.
We are an honest family. We strive to do our very best. Please stop comparing us to other services as we do not have everything they do in place or sometimes we do not have the amount of people in their circle. There are others who like to be negative towards us and we choose to live in the positive and will continue to help those that would like us to. We will never let their negativity get to us, life is too short and precious to live in that negative swamp.
Fees will be added for PayPal 2.9% of your total amount being PayPal’d as of December 1, 2018. We have taken on so many fees with higher dollar items that negate our service fee when purchases are high dollar. You can always opt to send it to us directly as a gift to avoid any additional fee on the invoice.
Travel Agents – There will be a fee increase of $5.00 from your current fee starting December 1, 2018. Please contact us with any questions.
We value the friendships we have made and LOVE meeting each person when we can. This is the MOST ENJOYABLE part of this business for me. Being a retired social worker, I love people and I am so appreciative for all of your support, more than I can ever say!
Beth (& Tim)