We are a small family business, not a large company. We are one and a half people doing our very best of helping others have a magical trip to Orlando. We attempt to deliver within a 2 hour window when possible, each and every time. We state this on our website. The reason for delays include the previous delivery may have had flight or driving delays and is a distance from the last delivery to where you are staying. Accidents happen everywhere in Orlando and are unexpected. We apologize if issues happen, but we always strive to get your items to you and that is why we give you a window of time. If we offer another option for delivery it is for you as we know so many people travel from such a long distance and have been up for sometimes 24 hours. You do not have to take that option as we will still deliver as soon as possible.
We use google email. Sometimes gmail hides our messages and we have to really search for them. We do not control this but it currently is the service we use. We ask for 24 – 48 hours to respond to each and every email or Facebook message. We state this time frame on our website. Most of the time we answer in a very short period of time.
We are an honest family. We strive to do our very best. Please stop comparing us to other services as we do not have everything they do in place or sometimes we do not have the amount of people in their circle. There are others who like to be negative towards us and we choose to live in the positive and will continue to help those that would like us to. We will never let their negativity get to us, life is too short and precious to live in that negative swamp.
Fees will be added for PayPal 2.9% of your total amount being PayPal’d as of December 1, 2018. We have taken on so many fees with higher dollar items that negate our service fee when purchases are high dollar. You can always opt to send it to us directly as a gift to avoid any additional fee on the invoice.
Travel Agents – There will be a fee increase of $5.00 from your current fee starting December 1, 2018. Please contact us with any questions.
We value the friendships we have made and LOVE meeting each person when we can. This is the MOST ENJOYABLE part of this business for me. Being a retired social worker, I love people and I am so appreciative for all of your support, more than I can ever say!
Beth (& Tim)
Fairytale Personal Shopper 
Hi Beth
I’m so very sorry that you’ve felt you needed to qualify all of this. We haven’t completed our dealings as our trip isn’t till Feb but so far I’ve been happy with our overall communication. I was just talking to my mom about how wonderful the service you provide is, and for such a relatively small fee.
Stuff happens, as you say. So while I know we are on holiday, you also have your life, and aren’t in control of traffic, weather or other people’s affected schedule. Patience, kindness and understanding go a long way. If I ever send a follow up email it’s not because I’m being pushy, but precisely because I know gmail can be funny sometimes, and I know you get a lot of mail, so it’s just to make sure you got it and it didn’t go AWOL. Speaking of which I’ll be dropping you a quick note later.
As for the % fees for PayPal, I totally get that too. You are wonderful to Judy charge your costs for shopping, but your time, travel, gas etc are also valuable, and you also shouldn’t be out of pocket on fees as well,
I hope others feel the same as I do. I found you because of excellent feedback on two different forums. It’s obvious you mostly enjoy spreading pixie dust the way you do. Don’t let the naysayers get you down.
Thanks so much for all you do to try and make people’s holidays special.
Wendy
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