You can contact us via the website, email, or on our Facebook page through a private message. Please allow 24 – 48 hours maximum for a response. Some basic information will be gathered to help customize the services we can provide you. Through PayPal an invoice will be sent in order to keep your personal finance information secure. We strive to deliver to a resort, hotel, or villa at least the evening before your arrival so it is available the moment you get there, but often times meet in person to avoid any additional resort/hotel fees. If your villa does not accept packages being dropped off the night before we will make arrangements with you for a personal delivery. Please understand that we aim to deliver whenever it works best for you but we try to complete deliveries before 9 p.m. when possible. If your items are being shipped, a post office run is made at least once per week if not more often once shipping fees are obtained through PayPal. If you have an item that needs shipped urgently – that is not an issue we will get it out to you right away!
Payment/Fees/Terms & Conditions
Fairytale Personal Shopper will send an invoice through PayPal for all payments. Additional fees may be added with the use of PayPal due to the currency exchange, this is beyond our control. One service fee charge of $20.00 for all orders regardless how many packages or services are combined, per delivery. No additional percentages per cost of total orders, just one flat fee per delivery.
If our prices ever change at Fairytale Personal Shopper we will provide adequate notice and honor orders already placed, purchased, and paid. Price changes are also possible with our suppliers at any time and are beyond our control. If a price has changed, we will do our best to notify you with a confirmation of this change via the email address you have provided prior to purchase of items. You may incur a higher priced invoice if the item(s) have not been paid yet. If you have any questions, please do not hesitate to contact us.
Resort/Hotel Delivery/Other Villas
All orders to be delivered need to be placed and paid for prior to your arrival date. Existing orders are able to have changes up to 48 hours prior to arrival. Additional payment for items will be adjusted immediately through Paypal invoicing and need to be paid before we purchase. Resort/Hotel delivery include:

• Resorts owned and operated by Walt Disney World Resorts *Disney may charge a fee per package left for them to hold per their policy. Please let us know if you would like us to deliver to you personally.
• Swan and Dolphin – We are unable to leave a grocery delivery for you at these resorts, although we would be happy to work with you and provide a 2-hour window in which we could meet you to deliver at the resort in person. We can leave gift baskets in the business center.
• Disney Springs area Hotels:
• Best Western Lake Buena Vista Resort Hotel
• Doubletree Guests Suites in Walt Disney World Resort
• Hilton Orlando Resort Lake Buena Vista
• Holiday Inn in Walt Disney World Resort
• Buena Vista Palace Hotel Resort and Spa
• B Resort
• Wyndham Lake Buena Vista
• Four Seasons

Universal Studios Orlando/Loews resort/hotels to include:

• Portofino Bay Hotel
• Royal Pacific Resort
• Cabana Bay Beach Resort
• Sapphire Falls Resort
• Adventura Resort

In order to leave any items for you we will need to obtain your reservation/confirmation number, name reservation/confirmation is listed under, your arrival date and time at the time the order is placed and a contact number in order to text you a confirmation that delivery has been made.