Fairytale Personal Shopper will send an invoice through PayPal for all payments. Payment is expected prior to the purchase of the item(s). We charge one delivery fee of $20.00 for all orders regardless of the order price, as of June 1st 2018. No additional percentages per cost of total orders and just one flat fee per delivery.
If our prices ever change at Fairytale Personal Shopper we will provide adequate notice and honor orders already placed, purchased, and paid. Price changes are also possible with our suppliers at any time and are beyond our control. If a price has changed, we will do our best to notify you with a confirmation of this change via the email address you have provided prior to purchase of items. You may incur a higher priced invoice if the item(s) have not been paid yet. If you have any questions, please do not hesitate to contact us.
Cancelling or Re-Scheduling
Please let us know no later than 48 hours if you need to cancel your order so we do not purchase the items prior to your arrival. If you need to delete any items, this also needs done 48 hours or more prior to your arrival. If your vacation dates have changed prior to the 48-hour timeframe, we are more than happy to change the date of your order. Any cancellations after 48 hours prior to your arrival are non-refundable. Any orders 7 days or less (EST) will be a $10.00 rush fee in addition to the $20.00 service fee.
This includes all items being held for delivery received in mail, non-grocery items purchased but not including pre-ordered for gift boxes/gift bags/ gift baskets. If your trip has been cancelled, we are happy to ship you the items after receiving payment for shipping and handling. We are unable to return any items to the retailer so please make sure the items ordered are the items you want.
Gift boxes/Gift Bags/Gift Baskets:
Please let us know no later than 2 days prior to your arrival if you need to cancel or modify your order. Any cancellations 2 days or less prior to your arrival will be subject to a 50% of total cost restocking fee and non-refundable delivery charge. We will however, be happy to mail these items after receiving a payment for shipping and handling cost.
Personally shopped items being mailed USPS:
Cancellation after confirmation is received to purchase and mail items is subject to a 50% of total cost restocking fee and a non-refundable delivery charge. Fairytale Personal Shopper will send an invoice through PayPal for all payments. Payment is expected prior to the purchase of the item(s).
We know things happen and are very reasonable. We just do not want to be left holding excess items but are really happy to get your items to you by mail or the rescheduling of your trip.